Verizon has begun distributing settlement payments to customers as part of a $100 million resolution of a class-action lawsuit concerning undisclosed administrative charges on postpaid wireless plans. Eligible customers had until April 15 to file claims, with payouts expected to range from $15 to $100.
However, many customers have expressed disappointment on social media after receiving payments significantly below the promised minimum of $15. Some reported receiving as little as $2.37 on prepaid Mastercards. This has led to frustration among Verizon subscribers, with many voicing their complaints online.
The payout formula dictated that claimants receive $15 per account, plus an additional dollar for each month they utilized Verizon’s postpaid services and incurred the administrative fees, with total payments capped at $100. The discrepancies in the amounts received prompted inquiries to Verizon, but the company has yet to respond.
Eligible recipients included current and former customers who were charged specific administrative fees between January 1, 2016, and November 8, 2023.
While the rollout of these payments highlights the company’s effort to resolve the issue, the lower-than-expected payouts may leave many feeling unsatisfied. This situation underscores the importance of transparency in billing practices and consumer rights in addressing such discrepancies.
In a broader context, settlements like these remind consumers of their rights and encourage companies to uphold fair pricing and clear communication regarding charges. As Verizon gears up to respond to customer feedback, this could be an opportunity for the company to improve its customer relations and enhance transparency moving forward.