Verizon customers in Los Angeles and across the nation experienced significant outages starting early Monday morning. Many reported their phones displaying an “SOS” mode, which indicates a lack of network connectivity, although emergency calls remained possible.
By Monday afternoon, Verizon announced that its teams had “fully restored” the network disruption. However, frustration persisted among users in Los Angeles and nationwide throughout the day.
The outages were first noted around 6 a.m. in the Los Angeles area, according to reports on Downdetector. Most outages were observed in cities like Chicago, Minneapolis, and other areas in the Midwest, with additional reports emerging from Phoenix and Denver. By 9 a.m., over 3,000 outage reports had been logged from Los Angeles alone, while nationwide reports surpassed 80,000 in the early hours.
Verizon confirmed service was restored after 4 p.m. Monday, stating, “Service has returned to normal levels. If you are still having issues, we recommend restarting your device. We know how much people rely on Verizon and we apologize for any inconvenience. We appreciate your patience.”
Details regarding the cause of the outages were not provided immediately. The telecommunications company also addressed customer concerns via its support account on X, encouraging users to send direct messages for assistance.
Additionally, many users encountered difficulties accessing Verizon’s support page, leading to a high volume of responses on a related post by Verizon Support.
The “SOS” mode displayed on users’ phones occurs when devices disconnect from the cellular network but can still make emergency calls through other available networks. This feature is available only in the United States, Canada, and Australia.