Verizon is currently facing a significant outage impacting its mobile services throughout the United States. Reports of the issues have come from numerous locations, including Paducah, Birmingham, Mobile, Montgomery, and many others.
At one point, more than 100,000 users reported problems via Downdetector, which indicated hotspots in cities like New York and Atlanta, with outages appearing to be more common on the East Coast.
Verizon spokesperson Ilya Hemlin acknowledged the situation, stating, “We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.”
By the afternoon, Hemlin provided an update, noting that progress was being made and that services were beginning to be restored. He expressed regret for the inconvenience experienced by customers and assured that efforts would continue until the issue was fully resolved.
Verizon’s support account is actively responding to customer complaints, with many users noting their devices are in SOS mode. The outage is affecting various services, including Data, Voice, and Text.
The Federal Communications Commission also commented on the situation, stating, “We’re aware of a Verizon outage impacting customers in parts of the country. We are working to determine the cause and extent of these service disruptions.”