Jaclyn Sienna India established her luxury travel concierge, Sienna Charles, in 2008, driven by the belief that she could succeed through determination and creativity. Initially, despite her limited client base, she projected confidence, telling prospective clients that her services were fully booked for the season.
Fast forward sixteen years, and India has built a robust clientele that includes notable figures like former President George W. Bush and celebrities such as Mariah Carey. Her business caters to individuals with an annual income exceeding $100 million, and she aims to provide experiences that enhance their already privileged lives.
India emphasizes that her approach is rooted in genuine care and emotional intelligence, traits she developed during her five years as a server. She believes that understanding people’s needs is crucial to delivering memorable experiences. Her extensive network in the hospitality industry gives her access to exclusive venues and unique opportunities for her clients.
She claims her skill lies in translating clients’ visions into reality, even when they lack the means to realize them. India prioritizes quality over flashiness, often rejecting typical glamorous venues in favor of more unique experiences that resonate on a personal level.
For example, she has organized intimate dinners in notable locations like Versailles and memorable brunches at the Arc de Triomphe. Her services extend beyond just gourmet dining; she also facilitates connections with influential personalities, such as arranging meals with the Hermes and Fendi families.
At times, her clients request simpler comforts. When Bush visited Ethiopia, she made sure he had his favorite snacks and was welcomed by local children donning Texas Rangers caps. India maintains that her genuine concern for her clients drives her success and that meaningful experiences go beyond luxury, capturing authentic moments that enrich their lives.