Agents play a crucial role in the business landscape, serving as the essential link connecting products to consumers in both urban and rural settings. This was highlighted by Padam Lala, Chairman of Sun Insurance Company Ltd, during a recent workshop hosted for the company’s network of 18 agents. The primary goals of the event were to educate the agents about the latest products, celebrate their achievements, and cultivate a strong community spirit among the team.
During the workshop, Lala expressed the importance of supporting agents, noting their fundamental contribution to the company’s growth and success. Internal company experts delivered presentations on recent advancements and new initiatives aimed at assisting agents in their everyday operations. Notably, the introduction of an innovative claims tracking system was announced, designed to enhance efficiency and transparency in the claims process for both agents and clients. Additionally, a new platform for performance monitoring was revealed, enabling agents to track their progress and identify areas for improvement.
The workshop also included an awards ceremony recognizing outstanding performances among the agents. The Fiji Development Bank was honored as the best-performing agent, while Sanjeevan Nair was recognized as the best-performing agent for 2025. Surendra Prasad received accolades as the best upcoming agent, acknowledging his promising growth and potential within the company.
This event underscores Sun Insurance’s commitment to nurturing its agents and enhancing its operational capabilities, embedding a culture of recognition and motivation within the organization. Moreover, it reflects an ongoing dedication to innovation and improvement in service delivery, essential factors that will propel the company toward future success.