Smarsh, a leading provider of communications data and intelligence, has introduced a new feature known as Echo Cancellation within its Professional Archive offerings. This innovation is designed to enhance the efficiency of email supervision for wealth management firms by intelligently filtering out repetitive information in email threads, which can often clutter supervision queues and hinder timely reviews.
Sheldon Cummings, President of Corporate Business at Smarsh, expressed excitement about the release, stating that this first-of-its-kind capability empowers registered investment advisors (RIAs) and other financial service providers to streamline conversation reviews by concentrating on the most pertinent details within their email communications.
This feature is available to customers using the Gold and Platinum packages of the Professional Archive. Users can easily activate Echo Cancellation via the Policy menu, where it will automatically apply to all relevant messages according to predefined policy parameters. Emails affected by this feature will be tagged as Auto-Reviewed and will display an “Echo Cancellation” label.
Feedback from users like Jane Isenbletter, Compliance Associate at Arkadios Capital, has been overwhelmingly positive. She noted that the introduction of Echo Cancellation has significantly improved their review process by delivering higher quality emails for scrutiny and reducing overall noise in the queues.
Echo Cancellation functions by tracking policy matches through threaded email conversations, which often led to multiple reviews for the same discussion due to sequential replies. Early adopters have reported a reduction of approximately 10% in email content needing review since implementing this feature. Each time the functionality activates, it marks messages as “Echo Cancellation,” thus helping to alleviate the redundancies associated with reviewing similar conversations. Moreover, the algorithm also addresses the issue of false positives, allowing for more accurate prioritization in review queues.
Smarsh is focused on transforming oversight into proactive insight, providing businesses with solutions that capture, retain, and oversee their digital communications. Clients range from major banks to brokerage firms and government agencies, all aiming to mitigate regulatory and reputational risks before they escalate into serious issues.
This launch demonstrates Smarsh’s commitment to enhancing compliance processes in a rapidly evolving digital landscape, offering hope for increased efficiency and reduced workload for compliance teams across the financial sector.
Summary: Smarsh has launched Echo Cancellation, a feature designed to improve email supervision by filtering out duplicates in email threads, leading to a more efficient review process for wealth management firms. Clients have reported positive reductions in cluttered queues, enhancing overall productivity.