The airport shuttle service Eight Black, which recently announced its abrupt closure, has issued a statement addressing the confusion surrounding voucher refunds. In a message posted on the company’s Facebook page and website, owner Simon Chen expressed his apologies for not providing information on how voucher holders would be reimbursed during the closure announcement.
Chen acknowledged the difficulties of the situation, stating, “I sincerely apologize for not including information about how we would handle vouchers in our previous email regarding the closure of our shuttle business. That was an incredibly difficult day for me professionally.” He emphasized the company’s commitment to refunding all customers, assuring them that an efficient refund process is being developed.
To facilitate the refunds, customers are encouraged to fill out the voucher refund request form. Refunds will be prioritized for those who purchased vouchers during the latest sale, although Chen noted that it may take up to a year to process all refunds. “If we can make it happen sooner, we will,” he added.
This proactive communication aims to alleviate concerns and restore trust among the customer base affected by the company’s closure. Such transparency during challenging times may help maintain a positive relationship with the Boulder County community.