Rural and elderly commuters relying on public transport are urging authorities to enhance their travel experience by improving internet services, increasing top-up outlets, ensuring operational redeem machines are functional, and offering cash payment options for those in need. Recent frustrations were expressed at the Suva bus stand, where many commuters lamented ongoing issues with the bus card system despite the enforcement of a “No card – No ride” policy by the Fiji Bus Operators Association (FBOA).
A random survey found that passengers were grappling with various challenges associated with the eTransport card system, alongside difficulties encountered while boarding buses. Long queues, limited access, and technical problems have been diminishing the reliability of bus services, causing added stress during busy morning and afternoon hours.
FBOA President Richard Jagdish Lal addressed the situation, stating that the e-Ticketing system has been in operation for over eight years. He pointed out that more than 520,000 new cards have been issued, emphasizing that individuals without cards must take responsibility for their travel needs. He called on public transport users and parents to ensure they acquire and maintain their cards, comparing it to other cashless services.
Lal highlighted that a mere 859 complaints have been recorded from over 701 million trip-taps, reinforcing the notion that passengers, including schoolchildren, must now take personal responsibility to prevent any interruptions in their commuting experience. He asserted that the transition towards a cashless society should encourage users to adapt and meet the requirements for seamless travel.
By fostering dialogue and collaboration between authorities and commuters, there is potential for effective solutions that could enhance public transport experiences for those who are most vulnerable, ensuring that all citizens can navigate the challenges of travel with greater ease.