PORTLAND, Ore. – Smarsh, the leading company in communications data and intelligence, announced the introduction of Echo Cancellation, a new feature in its Professional Archive service designed to streamline email supervision for wealth management firms. This innovative capability intelligently filters out repetitive messages, reducing supervision queues and saving valuable time for users.
“We are excited to offer Echo Cancellation to wealth management firms,” stated Sheldon Cummings, President of Corporate Business at Smarsh. “This groundbreaking tool will enable Registered Investment Advisors (RIAs) and financial advisors to enhance their efficiency by focusing on the most pertinent information from each email discussion.”
Echo Cancellation is available for customers subscribed to the Professional Archive Gold and Platinum packages. To activate this feature, users can access it through the Policy menu, and once enabled, it applies to all messages that meet set criteria. Emails processed by Echo Cancellation will be marked as Auto-Reviewed and labeled accordingly.
Jane Isenbletter, a Compliance Associate at Arkadios Capital, shared positive feedback: “Since implementing Echo Cancellation, we have observed significant improvements in our email queues. The quality of the emails we review has improved, and there’s much less noise, which is encouraging.”
The Echo Cancellation process works by addressing policy matches in threaded email conversations. Previously, each reply could generate multiple triggers in the supervision system, leading to the same email thread being reviewed numerous times. By utilizing this new feature, customers have reported a reduction of approximately 10% in the volume of emails needing review.
In addition, the system identifies duplicate emails and labels these instances as “Echo Cancellation,” thereby minimizing redundancy and saving time in the review process. Moreover, the new algorithm effectively detects and reduces false positives, further enhancing the efficiency of the supervision operations.
Smarsh continues to serve a global audience, including top banking institutions, brokerage firms, and government agencies, providing them with essential tools for oversight of digital communications. By utilizing Smarsh’s solutions, businesses can foresee potential regulatory and reputational risks before they escalate.
This forward-thinking approach not only improves efficiency but also heralds a promising path for firms looking to navigate the complexities of digital communication oversight. As technology evolves, tools like Echo Cancellation exemplify how innovation can optimize operations in highly regulated industries.
In summary, Smarsh’s Echo Cancellation feature represents a significant advancement for wealth management firms, promising efficiency and clarity in email supervision while addressing the challenges posed by duplicate content and false positives. This enhancement reflects Smarsh’s commitment to enabling firms to thrive in a complex regulatory landscape.