Smarsh, a leader in communication data and intelligence, has unveiled its latest feature, Echo Cancellation, designed to enhance the efficiency of email supervision for wealth management firms. This innovative capability allows for intelligent filtering of duplicate information within email threads, significantly streamlining the review process and reducing overall supervision queues.
Sheldon Cummings, President of Corporate Business at Smarsh, expressed enthusiasm about the new feature, noting its potential to help Registered Investment Advisors (RIAs) and financial service providers concentrate on key information in their communications. Echo Cancellation is now available to clients using the Professional Archive Gold and Platinum packages, and can be activated via the Policy menu. When enabled, it automatically labels emails that meet predetermined policy criteria as “Auto-Reviewed” along with an “Echo Cancellation” tag.
Jane Isenbletter, a Compliance Associate at Arkadios Capital, shared her firm’s positive experience with the new feature, highlighting a notable improvement in the quality of emails that require review and a significant reduction in redundant messages.
The technology behind Echo Cancellation addresses the issue prevalent in threaded email conversations, where multiple replies can create multiple triggers for review. This not only leads to increased review workloads but also cluttered queues. Early users of Echo Cancellation reported an average 10% decrease in the volume of email content that needs to be reviewed.
Through its intelligent de-duplication of messages, Echo Cancellation enhances the identification and management of relevant discussions, giving compliance teams more time to focus on critical communications. By utilizing an advanced algorithm, the feature also helps in pinpointing false positives, ensuring that only pertinent messages require attention.
Smarsh supports a diverse array of clients, including major banks and brokerage firms worldwide, by offering solutions that help avert regulatory and reputational risks through effective communication oversight.
As businesses adapt to an evolving regulatory landscape, the introduction of Echo Cancellation represents a substantial advancement in compliance and communications management, allowing for greater efficiency and focus on significant interactions. This enhancement not only promises to save time but also fosters a more productive working environment in the financial sector.
With tools like Echo Cancellation, firms are better equipped to manage their communications, turning oversight into insightful action.