SoundHound AI and Red Lobster have announced an innovative partnership to launch an AI-driven phone ordering system across all Red Lobster locations. Based in Santa Clara, SoundHound AI is renowned for its advanced voice and conversational AI technologies, while Red Lobster stands as the world’s leading seafood restaurant chain. This collaboration aims to significantly enhance the customer experience and support restaurant staff by streamlining the takeout ordering process.
The integration of SoundHound’s AI technology ensures that phone calls at Red Lobster locations are always answered, regardless of call volume or busy periods. This system can manage numerous calls at the same time, facilitate smooth order placements, and provide instant responses to frequently asked questions about operating hours, locations, and menu options. As the AI is trained on Red Lobster’s entire menu, ordering becomes faster and more efficient, benefiting both guests and restaurant staff. Orders are seamlessly integrated into the restaurant’s point-of-sale systems, reducing the operational burden on in-store employees.
This improved process allows Red Lobster employees to concentrate on delivering exceptional service and delicious meals to diners. Larry Konecny, COO of Red Lobster, emphasized the company’s commitment to offering an unparalleled dining experience whether guests are dining in-house or ordering takeout. He highlighted that the AI system not only makes the ordering process quicker and easier but also offers the option for guests to speak to a live agent if preferred, ensuring a personalized experience.
Ben Bellettini, SVP of Restaurant Sales at SoundHound AI, expressed excitement at teaming up with Red Lobster to innovate the future of ordering. The AI-driven system has been well-received by consumers for its convenience and ease of use, while employees appreciate the reduced stress and ability to focus on quality service.
SoundHound AI is a leader in voice and conversational AI, powering thousands of businesses with its cutting-edge technology. Red Lobster, the largest seafood restaurant brand in the world, is committed to delivering high-quality, sustainably sourced seafood. This collaboration is expected to elevate both the guest experience and operational efficiency within the restaurant industry.