OpenAI is actively addressing a significant disruption affecting its applications, including ChatGPT. A message shared on the social media platform X around 4 p.m. ET Thursday confirmed that the services experienced major downtime.
The company’s error status page revealed that OpenAI detected issues characterized by high error rates in ChatGPT, its API, and Sora starting at 2 p.m. The investigation into the root cause of the problem was promptly initiated.
According to OpenAI, the disruptions were linked to a fault with an upstream provider, which is vital for connecting local internet service providers to the broader internet. Subsequent updates provided at 3 p.m. and 4 p.m. indicated that the team was diligently working on resolving the matter.
By 6:30 p.m., the situation had improved, with ChatGPT and APIs showing signs of partial recovery, while Sora was reported to be fully operational. OpenAI expressed regret over the inconvenience caused, assuring users that they had pinpointed the issue and were striving for a swift resolution.
Users worldwide took to X to share their experiences, with many expressing frustration as the outages hindered their research and completion of work or school assignments. OpenAI’s spokesperson directed inquiries about the outages to the earlier statement but did not provide additional comments.
Despite the challenges posed by this disruption, the prompt identification of the issue and ongoing efforts to resolve it demonstrate OpenAI’s commitment to maintaining service reliability and user support. It is hoped that the company will emerge from this incident stronger, with even improved systems in place to prevent future outages.