Civil servants have been reminded by the Ministry of Civil Service of the crucial importance of adhering to established communication and grievance-handling procedures. In a circular issued on December 22, 2025, Acting Permanent Secretary Pita Tagicakirewa stressed that bypassing these approved channels could result in disciplinary action.
The directive emphasizes the necessity for civil servants to follow the correct administrative hierarchy when addressing employment-related issues such as discipline, remuneration, and conditions of service. Employees are instructed to initially raise concerns with their immediate supervisors, then escalate matters through their heads of units, departments, and permanent secretaries. If further action is required, issues may ultimately be directed to the Public Service Commission.
Additionally, the circular warns that sidestepping these channels undermines governance structures, accountability, and effective management within the Civil Service. Accordingly, civil servants are discouraged from directly approaching ministers with grievances, as ministers focus on policy direction and political oversight, rendering them unsuitable for resolving operational employment matters.
Permanent secretaries are responsible for disseminating the circular, conducting staff briefings, and ensuring compliance among their teams. Failure to adhere to these guidelines could result in disciplinary measures. This firm position underscores the Ministry’s commitment to fostering a structured and efficient communication process within the Civil Service. Such measures not only bolster governance but also contribute to a more organized and accountable civil service environment, ultimately benefiting all stakeholders involved.