Illustration of Microsoft 365 Faces Widespread Outages: What's Going On?

Microsoft 365 Faces Widespread Outages: What’s Going On?

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Microsoft is currently addressing an issue impacting its Microsoft 365 services, particularly the Teams app, with several users reporting problems accessing Exchange and Outlook. This situation was highlighted on social media platform X, where Microsoft acknowledged the situation early Monday and confirmed that it is investigating the problem affecting users’ ability to utilize Exchange Online and the functionality within Microsoft Teams calendar.

The problem appears widespread, affecting users globally. Microsoft indicated it had identified a recent change that may have caused the disruption and is in the process of reverting that change, along with exploring further measures to resolve the issue.

Reported outages began around 4 a.m. Eastern Time, escalating to approximately 2,000 reports of difficulties accessing Microsoft 365 by 10 a.m., according to DownDetector, a service that tracks technology outages. Users have expressed their frustrations on social media platforms, highlighting issues particularly with Outlook, including connection problems and email delivery failures. Additionally, some individuals are facing obstacles accessing their OneDrive files.

A representative from the University of Galway’s IT department noted that the institution is aware of the intermittent nature of the issue affecting Microsoft 365 customers globally and confirmed that Microsoft is investigating the matter.

This outage follows a significant incident in July, when a technical failure linked to cybersecurity firm CrowdStrike disrupted services for various sectors, causing considerable chaos, including thousands of canceled flights and subsequent lawsuits against CrowdStrike and Microsoft from affected parties.

As of 9 a.m. Eastern Time on Monday, Microsoft reported that efforts were underway to implement a solution, although no specific timeline for restoring full functionality was provided. The company stated that it has begun deploying a fix and is manually restarting certain machines in an effort to resolve the issues.

In summary, while Microsoft is actively working to resolve the service disruptions impacting its Microsoft 365 suite, users are advised to remain patient. The company’s acknowledgment of the problem and quick action to revert changes demonstrate its commitment to restoring services as swiftly as possible. Users can look forward to updates as Microsoft continues its efforts to enhance reliability and user experience across its platforms.

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