On September 25, 2024, Mark Zuckerberg, CEO of Meta Platforms, addressed users during the Meta Connect event held in Menlo Park, California, amidst a significant outage affecting the company’s popular apps, including Facebook, Instagram, Threads, WhatsApp, and Messenger.
Reports indicate that the disruption began around 9:57 a.m. PST, peaking at approximately 10:11 a.m. PST when over 100,000 users encountered issues accessing Facebook. Internet-monitoring site Downdetector compiled these user-submitted reports.
Meta responded to the situation with a post on the social media platform X, acknowledging the technical difficulties and assuring users that the team was actively working to resolve the issues. “We’re working to get things back to normal as quickly as possible and apologize for any inconvenience,” the post stated. Instagram also addressed the outage, confirming that it was aware of the issues affecting access for some users.
As the day progressed, Meta updated users on the ongoing struggle to restore full functionality, stating they were “99% of the way there – just doing some last checks.” Shortly thereafter, Instagram announced that its services were back online, thanking users for their patience with the message, “Andddd we’re back — sorry for the wait.”
This outage is reminiscent of a similar two-hour disruption that affected Meta’s apps in March 2024. Despite such setbacks, the swift acknowledgment and communication from Meta about the issues showcase the company’s commitment to transparency and user support.
In summary, while the outage on September 25 affected many users, Meta’s prompt response to the situation is a hopeful sign that the company continues to prioritize its community and works diligently to provide reliable service.