Social Security offices across the United States experienced operational disruptions on Monday, affecting locations in states such as California, Texas, and New York. These changes coincide with the ongoing federal government shutdown, which has left many government employees without pay.
Despite these challenges, an SSA spokesperson assured that Social Security beneficiaries will continue to receive their scheduled benefits, including Social Security, Social Security Disability Insurance, and Supplemental Security Income (SSI). However, experts warn that the reduced capabilities of local offices may complicate access to these services.
As the Congressional Budget Office projects that close to 750,000 government employees will face furloughs daily due to the shutdown, service modifications at Social Security offices may impact beneficiaries’ ability to interact directly with staff for assistance.
The Madera Social Security office in California will not be offering in-person services until after 1 p.m., while Montana’s Havre office is limited to telephone assistance. In New York, the East Bronx office is unavailable for walk-in meetings until 10 a.m., and locations in Canarsie and Corning have switched to providing only phone support indefinitely. Similarly, Pennsylvania’s Wilkes-Barre office is operating on a phone-only basis, and other offices in Bloomsburg and Reading have reverted to remote service.
In the South, Spartanburg’s office in South Carolina and the Dallas Fair Park office in Texas will also be only providing phone services. West Virginia’s Logan office and Wyoming’s Cody office have followed suit. SSA officials reiterated that despite these changes, beneficiaries can manage their accounts online and receive services digitally.
The SSA highlighted that many online services remain operational during the shutdown, encouraging individuals to create a “my Social Security” account for easier access to their benefits. Some experts, including financial literacy instructor Alex Beene, emphasized that while online services are functional and most offices continue to operate, it’s essential for recipients who prefer personal interactions to be prepared for potential closures and extended wait times as the shutdown persists.
Concerns regarding communication delays have already surfaced, with difficulties reaching the agency reported by individuals attempting to make inquiries. Kevin Thompson, CEO of 9i Capital Group, noted that demand for in-person services has surged, particularly as people seek assistance with obtaining Social Security cards.
While the evolving situation presents challenges, the SSA has reinforced its commitment to ensuring that recipients receive their benefits. By adapting to the ongoing circumstances, beneficiaries can still navigate their needs during this transitional period.