Philadelphia Insurance has announced that it has successfully restored its operations following a network outage that began on June 9. The company reported that it is currently addressing minor technical issues but has resumed regular operations. They reiterated that the outage stemmed from suspicious activity detected on the same date, which prompted them to disconnect their systems as a precautionary measure.
Importantly, Philadelphia Insurance clarified that, contrary to some media reports, no systems were encrypted and it was not a ransomware incident. The company will inform customers if it determines that any personal data may have been accessed during this event.
In a show of gratitude, Philadelphia Insurance thanked its customers, agents, and brokers for their continued support during the outage, acknowledging the significant reliance placed on their services. Their commitment to upholding this responsibility remains steadfast.
This incident resonates with similar challenges faced by other companies in the insurance sector, such as Erie Insurance, which also experienced a network outage around the same time. Erie has reported progress in reconnecting their key business systems and has assured that they have not found evidence of ransomware or an ongoing threat. They are actively investigating the incident to assess any potential data impacts.
As businesses, especially in the insurance sector, face increasing cyber threats, these companies are taking proactive measures to ensure the security of their operations while learning from past outages.
With technology evolving, it’s crucial for firms to not only stay vigilant but also remain transparent with their customers during such incidents, fostering trust and reliability in their services. This approach helps to reinforce customer confidence in the wake of challenges.