Jaclyn Sienna India established her travel concierge service, Sienna Charles, in 2008 with a mission to create a successful business through determination and clever strategies. Initially, she faced skepticism from her husband as she navigated the early stages of her venture, often receiving inquiries from potential clients without having any at the time.
Fast forward sixteen years, and India’s persistence has paid off. She now serves high-profile clients, including world leaders and various celebrities, with annual incomes exceeding $100 million. India emphasizes a personal touch in her services, recognizing that genuine care and understanding client needs are crucial in providing unique travel experiences.
Sienna Charles has cultivated an extensive network of contacts in the hospitality industry, allowing India to offer exclusive access to yachts, hotels, and top-tier restaurants. Her approach is to grasp the desires of her clients quickly and creatively fulfill them. She aims not just for luxury, but for meaningful, personalized experiences.
For instance, while she can arrange dining at renowned establishments, she prioritizes what she feels is more intriguing or worthwhile. India has orchestrated memorable moments, such as a candlelit dinner in Versailles or brunch atop the Arc de Triomphe.
Additionally, she focuses on pairing culinary experiences with opportunities to meet influential personalities, showcasing her clients’ interests and preferences. Yet, she also understands that sometimes simplicity is key, as illustrated by her efforts to ensure former President George W. Bush felt at home during his travels.
Ultimately, India believes in the importance of authenticity in experiences, striving to provide her clients with a diverse range of culturally rich offerings beyond mere luxury. She invests time in connecting with various individuals—from cab drivers to restaurant staff—to uncover unique opportunities that resonate with her clients.