Fiji’s new e-ticketing system is encountering considerable difficulties, impacting both commuters and service providers. Recently, a shopper shared her experience at a Vodafone outlet in MHCC, where she encountered someone distressed over losing $20 in credit when transitioning from an old e-ticketing card to a new one. Her pleas for help were met with insufficient support from the provider, leading to frustration among users.
Such experiences appear to be common, as many commuters express similar concerns regarding lost funds during the switch to the new card system. Prime Minister Sitiveni Rabuka acknowledged these “teething problems” with the aim of modernizing the outdated system, while stressing the necessity for ongoing improvements. So far, over 486,000 new cards have been issued, and the initiative has recorded a staggering 22.5 million trips since its launch. Despite these advances, users report challenges such as long queues and malfunctioning machines, making the process anything but smooth.
Criticism has been leveled at Vodafone, particularly regarding the removal of disposable cards that previously facilitated easy fare access. Opposition MP Premila Kumar underscored the significance of these cards, which contributed to commuter convenience. A recent survey conducted by the Consumer Council reflects a broader disappointment, with nearly half of bus users feeling dissatisfied with the new system.
In efforts to address these issues, Deputy Prime Minister Manoa Kamikamica has begun discussions with Vodafone to improve user experience and mitigate long wait times, which have recently led to concerning incidents, including an elderly individual fainting at a service point. Kamikamica has called for better resource management to enhance the e-ticketing process.
Amidst the ongoing turmoil, there is a silver lining with Vodafone introducing mobile app features for easier top-ups. However, access to technology remains a challenge as not all users possess NFC-enabled devices, and top-up points in rural areas are often limited or unreliable.
The prevailing sentiment is clear: an effective e-ticketing system should simplify travel rather than complicate it. There are growing demands for accountability from both Vodafone and the government, as citizens seek an accessible solution that merges convenience with reliability. As local authorities tackle these challenges, the overarching objective is to establish a functional public transport system that adequately serves all Fijians.
Despite the trials ahead, stakeholders maintain a hopeful outlook that the ongoing refinements will result in a more efficient and user-friendly public transport landscape. With collaborative strategies being implemented, including responding to consumer grievances and possibly reinstating cash payment options, there is optimism that these adjustments will yield beneficial changes for the community as a whole.