The Land Transport Authority (LTA) of Fiji is actively pursuing the modernization of its transport services to enhance accessibility throughout the nation. LTA Chair Lui Naisara announced that the agency has trained its staff in 25 new functions, ranging from data integration to frontline service delivery, which aims to boost operational efficiency and improve the customer experience.
Naisara highlighted that over 90 percent of customer service officers have participated in live demonstrations and hands-on training sessions, which have proven to be beneficial. This comprehensive training initiative is part of LTA’s commitment to expand services for the nearly 240,000 registered vehicle owners, 3,000 licensed drivers, and an increasing number of e-service customers. The authority aims to ensure effective service delivery to both urban and rural communities.
“In terms of the actual number of registered vehicles, this is just a small segment. We are reaching out to the broader Fijian communities and customers, both locally and abroad,” Naisara stated, mentioning that the first of eight planned releases of new services will begin rolling out between 2025 and 2027.
The support of major vendors from Australia has been crucial in developing and implementing these new systems, setting the stage for a more efficient transport framework in Fiji. This initiative not only promises to enhance the quality of services but also reinforces the LTA’s dedication to adapt and thrive in a rapidly changing environment.