In a commendable stride towards enhancing its Knowledge Process Outsourcing (KPO) and Information Technology Outsourcing (ITO) sectors, Fiji has celebrated the graduation of twenty individuals from an innovative program initiated by the consultancy group, Solved Fiji. This 12-week pilot course, held at the Quantum Space Learning and Innovation Hub and supported by the Australian Government’s Market Development Facility, focused on imparting essential skills in areas such as artificial intelligence (AI) fundamentals, web design, online marketing, and digital development.
Janice Nand, Director of Solved Fiji, highlighted the program’s objective of empowering young Fijians to embrace high-value digital roles. She stated, “These graduates are equipped to drive Fiji’s move up the outsourcing value chain—a win for our youth, our businesses, and our economy.” The initiative aims to provide local businesses with a competitive advantage on the international stage.
The outsourcing industry is a significant economic contributor in Fiji, generating around FJD235 million annually, with the workforce growing to over 8,000 professionals—70 percent of whom are women—since 2018. However, a gap remains as many jobseekers still lack the specialized skill sets crucial for thriving in KPO and ITO fields.
Graduate Ilisaveci Gadivi Volaumaitoga shared her perspective on the program’s influence, noting the collaborative learning environment fostered among participants, which helped them overcome challenges together. She remarked, “We explored how AI tools can enhance efficiency not only in outsourcing but also in industries like education, finance, tourism, and healthcare.”
The article also touched on the challenges smaller firms encounter, particularly high onboarding costs when vying for new contracts. Emphasizing the need for targeted training and industry partnerships, it suggests that such measures can empower emerging businesses, enabling them to compete more effectively in the global market.
Highlighting the importance of practical skills in meeting the rising global demand for specialized outsourcing services, Australian High Commission First Secretary Emily Wilson praised the initiative. “We’re proud to back initiatives that build skills, create jobs, and drive inclusive growth in Fiji. This curriculum shows how innovation and partnership can unlock real opportunities for Fijian communities and businesses,” Wilson affirmed.
To further support its graduates, Solved Fiji has pledged to aid them in securing direct placements in outsourcing companies throughout Nadi and Suva, facilitating a seamless transition from education to employment. This commitment underscores a dedication to nurturing local talent and improving the capabilities of Fiji’s outsourcing sector.
The overarching optimism surrounding these developments signifies a promising future for Fiji’s outsourcing industry. With a focus on skill enhancement, industry collaboration, and inclusivity, the nation is well-positioned to strengthen its competitive stance in the global outsourcing landscape.