Erie Insurance, a Pennsylvania-based insurer, announced on Sunday that it is facing a significant network outage impacting all of its systems. This disruption has resulted in customers being unable to access their online accounts or contact customer service and report claims by phone. The company has acknowledged the issue through a statement on its website, confirming that “all available resources are working to assess the impact and resolve the issue as soon as possible,” although no additional details were provided regarding the cause or expected resolution timeframe.
With over 7,000 employees and a network of 14,000 agents, Erie Insurance plays a crucial role in the property/casualty market. Notably, the company has reported substantial growth, with a total revenue of $3.8 billion for 2024, leading to a ranking of #323 on the Fortune 500 list for 2025. This marks an encouraging increase in net income for Erie Indemnity Co., which climbed to $600.3 million compared to $446.1 million in the previous year.
While the network outage presents challenges for Erie Insurance and its customers, the company’s strong financial performance suggests a solid foundation to navigate and resolve these issues efficiently. The immediate goal for Erie Insurance is to restore services for customers while demonstrating resilience in their operational capabilities.