Erie Insurance has announced that it has successfully restored all business operations following a month-long network outage that began on June 7. The company reassured customers that no sensitive personal information or financial records were compromised during this incident, asserting that there is “no evidence” of a breach.
In a statement released on July 7, Erie Insurance highlighted that key services and systems have been safely restored, allowing local agents, claims teams, and customer care representatives to return to their standard operations. The insurer’s proactive measures had allowed it to contain a potential threat during the outage.
While Erie Insurance is facing two class action lawsuits alleging that a ransomware group accessed its network, the company maintains that there was no data breach. This is a significant distinction amid rising concerns over cybersecurity within the insurance sector.
The recent operational restoration at Erie Insurance comes shortly after Philadelphia Insurance indicated it had also resumed normal operations following a network outage that started on June 9. Philadelphia Insurance noted in a July 2 update that it was addressing minor technical issues, but was mostly back to business.
The hacking group known as Scattered Spider, which has reportedly shifted its tactics from targeting retailers to insurance companies, has been linked to both insurers’ recent network incidents, as well as a potential breach involving Aflac.
Overall, the swift measures taken by Erie Insurance to mitigate the situation and restore services reflect a positive step forward in ensuring the security and stability of its operations. The focus now remains on reinforcing cybersecurity measures to prevent future incidents and protect customer information.