In a recent discussion about effective management practices in the brokerage industry, advice emerged on the importance of investing in people and fostering trust within teams. One brokerage owner emphasized, “Invest in your people. Train them properly, share your knowledge, and give them opportunities to step up before you need them to.” This approach not only strengthens business operations but also allows owners to take breaks without anxiety, demonstrating that a solid foundation can sustain the enterprise.
Gerard Boon, managing director at Boon Brokers, shared his own challenges with stepping back from the business. Despite successfully scaling the company and delegating daily operations, he finds himself frequently checking in, which he admits is a habit rooted in the challenges of starting up. “The early days are tough. You’re metaphorically firefighting new problems on a daily basis,” Boon explained, indicating that this constant need to check in offers a sense of comfort.
Reflecting on his need to be involved, Boon recognizes that it is a personal hurdle rather than a reflection of his staff’s capabilities. “My team look after Boon Brokers brilliantly in my absence,” he noted. With his experience, he has gradually become more comfortable allowing the business to function independently, although he still hesitates to leave for extended periods without ensuring that client needs are met.
Boon’s advice to fellow brokerage owners is clear: delegate responsibilities early on, while taking the time to hire the best individuals. “If you delegate effectively, you will be able to focus on the areas of the business that you excel in the most,” he said, suggesting that this leads to a more manageable and rewarding leadership experience. As more brokerage owners adopt these practices, they can not only enhance their operations but also enjoy a well-deserved break.
This discourse not only highlights the importance of strong team dynamics but also promotes a hopeful perspective that with the right management strategies, business owners can find the balance between work and personal time, ultimately leading to a more enriching professional journey.