In response to growing customer dissatisfaction and a drop in park attendance, Walt Disney World has been discreetly lowering admission and hotel rates over recent months.
Starting in May, Disney introduced discounted three-day ticket packages, enabling visitors to enjoy Hollywood Studios, EPCOT, and Animal Kingdom for $89 per day. However, tickets for Magic Kingdom must be purchased separately. This pricing, which remains effective until September 24, marks a significant reduction from the previous peak of $254 for a daily Park Hopper pass.
Additionally, the company is also aiming to lower the overall cost of trips to its Florida resort by slashing rates for its most affordable hotel options. Guests can secure a night at Disney’s All-Star Movies, Music, and Sports Resort for as low as $100, depending on their booking dates. This represents discounts of up to 27% compared to regular rates, according to analysis from Bloomberg.
Furthermore, the parks have rolled out new dining packages this summer, offering savings of 20% to 30% on food expenses. Families can purchase all-day meal passes for $30 for children and $95 for adults, redeemable for various meals and snacks within the parks. Disney World is also highlighting more quick dining options, kid-friendly affordable meals, and enhanced restaurant policies.
Experts emphasize that the rising costs of dining in the parks are a significant factor contributing to decreased customer satisfaction. Len Testa, president of TouringPlans.com, which gathers feedback from thousands of Disney visitors each year, explained that customer satisfaction levels plummeted from 90% to 60% as Disney transitioned from a la carte dining options to fixed-price meals at many favored restaurants.
While Testa acknowledged the potential benefits of Disney’s cost-reduction measures, he cautioned that these actions might not genuinely signify a commitment to providing affordability or enhancing guest satisfaction. He noted that Disney has historically prioritized revenue over sustaining positive guest experiences.