Online Safety Commissioner Filipe Batiwale has emphasized the importance of direct complaints from individuals when it comes to addressing online abuse and harassment, in line with Section 13 of the Online Safety Act 2018. This reminder follows growing concerns that organizations have been attempting to lodge complaints on behalf of victims, which the Commission clarified is not permissible under the law. Batiwale stated that this stipulation ensures that the Commission can effectively assist those most affected.
In his recent comments, Batiwale elaborated on the limitations faced by the Commission, noting, “So, it places us in a very restrictive situation where we are only able to assist with complaints coming from people or individuals.” This means that the Commission cannot accept complaints from companies, schools, or government departments acting on behalf of someone else.
Batiwale also shed light on the complications arising from online abuse that transcends national borders. He pointed out that many of the major platforms used for reporting abuse are based in the United States, complicating enforcement due to differing legal systems. “So, with the Fiji Police Force, if they were to present a search warrant or a subpoena, the United States government and META do not recognize that,” he explained, highlighting one of the significant challenges the Commission faces.
The Online Safety Commission continues to work diligently in partnership with the public, police, and international entities to create a safer online environment for Fijians. Batiwale urged individuals to promptly and responsibly report incidents of online abuse, reinforcing the need for personal accountability and community engagement in fostering a respectful digital space.
The ongoing legislative review of the Online Safety Act, along with heightened public awareness, indicates a proactive approach to strengthening protections against online harm. Increasing public participation in reporting incidents can bolster the Commission’s efforts and signal to legislative bodies the need for comprehensive reforms. Collectively, these steps are paving the way for a more secure digital landscape in Fiji, one where individuals can feel safe and supported.