Delta Air Lines faced significant operational challenges on Monday, canceling hundreds of flights as it continues to deal with the aftermath of a global software malfunction that disrupted air travel over the weekend.
The Atlanta-based airline canceled approximately 1,300 flights on Sunday and delayed around 1,600, as reported by FlightAware. Over the two days prior, Delta had already scrapped more than 3,500 flights, including those operated by Delta Connection.
By early Monday morning, Delta had canceled 626 flights and delayed 144, which accounted for roughly 20% of its scheduled services for the day. In contrast, American Airlines reported only 38 cancellations and 155 delays, representing about 5% of its planned operations.
The troubles for Delta originated from a failed software update implemented by cybersecurity firm CrowdStrike late Thursday night. This flawed update affected Microsoft Windows systems, leaving corporate users without access and some experiencing the notorious “Blue Screen of Death.”
The incident had widespread repercussions, impacting various industries, including healthcare, delivery services, retail, and finance. However, the airline industry, particularly Delta, felt the brunt of the fallout. On Friday alone, over 46,000 flights were delayed, and another 5,171 were canceled.
Delta’s CEO, Ed Bastian, expressed his regret in a statement on Sunday, emphasizing that cancellations are a last-resort measure. He apologized to customers affected by the disruptions, reaffirming the airline’s commitment to connecting people across the globe.
Bastian noted that Delta relies heavily on Microsoft Windows-based applications, including tools for crew tracking, which were unable to adapt to the unexpected system failures. To assist passengers, Delta has introduced a travel waiver allowing customers to change flights at no cost, in addition to providing meal vouchers, hotel accommodations, and transportation options.
Transportation Secretary Pete Buttigieg took to social media on Sunday, stating that his department had received numerous complaints regarding Delta’s management of the situation. He highlighted the airline’s obligation to offer refunds, facilitate free rebooking, and ensure timely reimbursements for affected customers’ meals and hotel stays.
“Buttigieg emphasized that no one should have to spend the night in an airport or face long wait times to reach customer service.”