The Department of Transportation is currently looking into Delta Air Lines to ensure that consumer rights are being upheld after the airline has canceled flights following a recent global tech outage.
Secretary of Transportation Pete Buttigieg emphasized the importance of fair treatment for all airline passengers, stating on social media, “I will make sure that right is upheld.” He noted that his department has received numerous complaints regarding Delta’s response to the technology issues.
Delta, based in Atlanta, has faced significant challenges in restoring operations following a problematic software update from cybersecurity company CrowdStrike, which occurred last Thursday. This update caused widespread problems, including issues with Microsoft’s Windows operating systems, leaving many corporate users unable to access their systems and facing the infamous “Blue Screen of Death.”
The outage had a broad impact across multiple industries, including healthcare, retail, delivery services, and financial sectors. Airlines and airports were among the worst affected. On Friday alone, over 46,000 flights were delayed, and 5,171 flights were canceled, according to data from FlightAware, with Delta experiencing the most significant disruptions.
Delta reported approximately 3,500 flight cancellations over Friday and Saturday. Following this, the airline canceled more than 2,500 flights on Sunday and Monday and delayed an additional 3,441 flights. As of Tuesday, 738 flights had also been canceled or delayed.
Delta CEO Ed Bastian expressed regret for the inconveniences caused, stating, “Canceling a flight is always a last resort, and something we don’t take lightly.” He also underscored Delta’s commitment to connecting people worldwide and acknowledged the disruption caused to travelers.
Bastian explained that Delta relies on several applications that employ Microsoft Windows, including tools for tracking crew operations, which were unable to adapt due to the system failure. To assist affected customers, Delta has implemented a travel waiver allowing free flight changes, alongside provisions for meal vouchers, hotel accommodations, and transportation.