The Department of Transportation (DOT) has launched an investigation into Delta Air Lines following a string of flight cancellations attributed to a recent global technology outage. This inquiry aims to ensure that passengers are treated fairly during this challenging period for the airline.
Transportation Secretary Pete Buttigieg emphasized the importance of passenger rights, stating on social media, “All airline passengers have the right to be treated fairly, and I will make sure that right is upheld.” His comments come in light of numerous complaints received by the department concerning Delta’s handling of the situation.
Delta, based in Atlanta, has faced significant operational challenges in the aftermath of a problematic software update from the cybersecurity company CrowdStrike. This update inadvertently affected Microsoft’s Windows operating systems, resulting in disruptions across various sectors, including aviation. Notably, airlines and airports experienced the brunt of the fallout, with over 46,000 flight delays and more than 5,000 cancellations reported on Friday alone, according to FlightAware. Delta was particularly impacted, with around 3,500 flights canceled across Friday and Saturday, followed by over 2,500 cancellations and approximately 3,441 delays on subsequent days.
In an effort to address the situation, Delta CEO Ed Bastian expressed regret over the inconveniences experienced by travelers. He reiterated that cancelations are not taken lightly and are always a last resort. To assist affected customers, Delta has rolled out a travel waiver allowing free flight changes, as well as offering meal vouchers, hotel accommodations, and transportation.
Despite the significant challenges posed by the tech outage, Delta is actively working towards restoring its operations and maintaining its commitment to customer service. This response showcases the airline’s dedication to addressing passenger concerns during unexpected disruptions, setting a hopeful tone for the road ahead.
In summary, Delta Air Lines is under investigation as the DOT scrutinizes its flight cancellation management following a major technical failure. While passengers have faced disruptions, the airline is taking steps to mitigate the impact and support its customers through this ordeal.