The Department of Transportation is looking into Delta Air Lines to ensure it is properly addressing consumer needs following a series of flight cancellations stemming from a global tech outage last week.
Delta is facing scrutiny after a software update rolled out by cybersecurity firm CrowdStrike caused widespread repercussions for various sectors. The update malfunction affected Microsoft’s Windows operating systems, disrupting access for numerous corporate users and leading to widespread operational impacts, including the notorious “Blue Screen of Death.”
Transportation Secretary Pete Buttigieg emphasized the importance of fair treatment for airline passengers, stating on social media that his department had received hundreds of complaints regarding Delta’s response to the tech issues.
The incident had a significant impact on airlines and airports, with over 46,000 flights delayed and more than 5,171 canceled on Friday alone, as reported by FlightAware. Delta experienced one of the most substantial impacts, canceling approximately 3,500 flights over Friday and Saturday. The situation continued over the weekend, with more than 2,500 flights canceled and 3,441 delayed on Sunday and Monday. On Tuesday, the disruptions continued, resulting in 738 canceled or delayed flights.
Delta CEO Ed Bastian acknowledged the severe disruptions, stating that canceling flights is a last resort. He expressed his apologies to all those affected by the situation and reaffirmed Delta’s commitment to connecting travelers worldwide.
Bastian noted that Delta relies heavily on Microsoft Windows for various applications, including systems for tracking crew schedules, which were unable to function properly due to the system outages. To assist affected customers, Delta has implemented a travel waiver allowing free flight changes, as well as providing meal vouchers, hotel accommodations, and transportation.