Delta Air Lines faced significant disruptions on Monday, canceling hundreds of flights as it continued to recover from a global software outage that had caused widespread travel delays over the weekend.
On Sunday alone, the Atlanta-based airline canceled 1,300 flights and delayed 1,600, according to FlightAware. The previous Friday and Saturday saw over 3,500 Delta and Delta Connection flights canceled. By Monday morning, Delta reported 626 canceled flights and 144 delays, representing about 20% of its scheduled operations. In contrast, American Airlines experienced cancellations of only 38 flights and delays for 155, about 5% of its planned operations.
The airline’s troubles were linked to a failed software update by cybersecurity firm CrowdStrike that occurred late Thursday. The update introduced issues to Microsoft’s Windows operating systems, leaving many corporate users with no access and leading to critical errors known as the “Blue Screen of Death.”
The impact was felt across multiple industries, including healthcare, delivery services, retail, and finance, but airlines and airports were particularly hard hit. On Friday, more than 46,000 flights were delayed, and 5,171 were canceled, with Delta encountering the most significant challenges.
Delta’s CEO Ed Bastian expressed regret over the flight cancellations, stating, “Canceling a flight is always a last resort, and something we don’t take lightly.” He acknowledged the difficulties customers faced due to these disruptions and noted that Delta is committed to reaccommodating affected travelers. To assist, Delta has provided waivers for free flight changes, along with meal vouchers, hotel accommodations, and transportation options.
Transportation Secretary Pete Buttigieg took to social media on Sunday to report that the Department of Transportation had received “hundreds of complaints” about the way Delta managed the situation. He stressed the need for Delta to ensure timely refunds and the provision of free rebooking options for stranded customers, stating, “No one should be stranded at an airport overnight or stuck on hold for hours waiting to talk to a customer service agent.”