The Department of Transportation is currently investigating Delta Air Lines to ensure that the airline is properly addressing consumer concerns in the wake of widespread flight cancellations following a global technology failure last week.
Transport Secretary Pete Buttigieg emphasized on social media that every airline passenger deserves fair treatment, and he is committed to upholding that right. He noted that the department has received numerous complaints regarding Delta’s handling of the situation resulting from the tech problems.
Delta, based in Atlanta, has been struggling to restore full operations after a flawed software update from cybersecurity firm CrowdStrike caused disruptions across various sectors globally. This update affected Microsoft’s Windows operating systems, leading many corporate users to confront issues, including access problems that resulted in the infamous “Blue Screen of Death.”
The impact was felt across multiple industries, including healthcare, delivery services, retail, and finance, but airlines and airports experienced the most severe consequences. On a single day, Friday, over 46,000 flights were delayed, and more than 5,171 flights were canceled, according to FlightAware, with Delta being particularly hard-hit.
Delta Airlines reported canceling approximately 3,500 flights on Friday and Saturday, with over 2,500 additional cancellations on Sunday and Monday. On Tuesday alone, the airline recorded 738 flights that were canceled or delayed.
In a statement, Delta CEO Ed Bastian expressed regret for the disruptions, stating, “Canceling a flight is always a last resort, and something we don’t take lightly.” He acknowledged the frustration caused to travelers and reaffirmed Delta’s mission of connecting people around the world.
Bastian explained that Delta relies heavily on Microsoft Windows for many applications, including a crucial crew tracking tool that was hindered due to the system shutdown. In response to the disruptions, Delta has implemented a travel waiver, allowing customers to change their flights without charge, and is providing meal vouchers, hotel accommodations, and transportation assistance.