Bethenny Frankel recently shared her thoughts on an incident involving Jennifer Lopez, who was reportedly denied entry to a Chanel store in Istanbul. In a TikTok video posted on August 8, Frankel explained that while Lopez, 56, was told the store was at full capacity on August 4, she remained unfazed and calmly left the boutique.
Frankel, 54, recalled a similar experience she had with Chanel, where she was also turned away after being asked if she had an appointment. She noted that her appearance may have impacted the staff’s decision not to let her in. Frankel speculated that the security personnel may not have recognized Lopez, who is known for her glamorous style, and suggested that they might have mismanaged the situation regardless of her status.
In her commentary, Frankel emphasized the need for retailers like Chanel to reconsider their approach to customer service, particularly regarding how they treat people entering their shops. She indicated that the incident could ultimately benefit Chanel through increased media coverage. Frankel expressed that Lopez would likely be a valuable customer for any store, particularly given her influence and purchasing potential.
While Lopez has not addressed the incident, she is busy preparing for upcoming performances in Almaty and Sardinia.
This incident highlights broader issues of elitism in retail and customer service, as well as the significant cultural impact celebrities have on brands and the luxury market.