American Airlines Takes on “Gate Lice” with New Boarding Tech

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As the holiday season approaches, American Airlines is introducing a new platform aimed at preventing the issue known as “gate lice,” where passengers crowd around the gate in anticipation of boarding before their designated group is called.

Although the airline does not use the term “gate lice” to describe its passengers, it is focused on enhancing the boarding experience for both travelers and staff.

Rachel Warner, a spokesperson for American Airlines, stated that the company is continuously exploring ways to streamline the boarding process. “There’s a lot for team members to handle at the gate, and we’re constantly seeking technological solutions to facilitate this for everyone involved,” she noted.

The new boarding platform is currently being trialed at several airports, specifically:

– Albuquerque International Sunport (ABQ)
– Tucson International Airport (TUS)
– Ronald Reagan Washington National Airport (DCA)

Warner mentioned that the initial tests in Tucson and Albuquerque have yielded positive results, and the rollout has recently commenced at DCA.

While she did not provide an exact launch date for the platform, Warner indicated that it began a few weeks ago, with encouraging outcomes reported so far.

The new platform aims to prioritize passengers effectively and enhance the overall boarding process, ensuring that travelers board in the correct order based on their seat assignment and status with the airline. “We want to ensure our customers have the opportunity to board according to their eligibility,” Warner explained.

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