Amazon’s strategy to profit from its Alexa-enabled devices has reportedly not succeeded, leading to significant financial losses for the company. According to internal documents and sources familiar with the situation, Amazon incurred losses exceeding $25 billion from its Echo, Kindle, and other devices between 2017 and 2021. Although the company boasts hundreds of millions of customers for its devices, it appears that users primarily utilize the Alexa-enabled Echo speakers for basic functions like setting alarms rather than making purchases on Amazon.
Concerns about the initiative’s effectiveness have been voiced by former employees, with one stating, “We worried we’ve hired 10,000 people and we’ve built a smart timer.”
In response to these challenges, Amazon CEO Andy Jassy is reportedly exploring solutions, including the introduction of a paid version of its voice assistant. However, some engineers working on this project are skeptical about whether it will yield significant improvements.
An Amazon spokesperson emphasized the company’s commitment to creating value through its services, rather than solely through device sales. They highlighted that Amazon’s Devices & Services division has established several profitable businesses and is positioned to continue this trend.
As for the new AI-enhanced Alexa showcased in September, reports suggest it is far from readiness. Former employees have indicated that the company is lacking sufficient data and necessary chip access to support the large language model that will drive the upgraded assistant. Furthermore, it appears Amazon has shifted focus from developing the AI version of Alexa to prioritizing generative AI applications within its cloud computing unit, Amazon Web Services.
Amazon has countered claims from former employees, stating they are misinformed about the current state of its Alexa AI initiatives. The company asserts that its Artificial General Intelligence team has access to both proprietary Trainium chips and Nvidia GPUs, affirming its commitment to developing “the world’s best personal assistant.”