Ireland’s media regulator has launched an investigation into the social media platform X, previously known as Twitter, over concerns regarding its content moderation practices and the accessibility of appeal options for users. This marks the regulator’s first investigation aimed at ensuring compliance with the European Union’s Digital Services Act (DSA), which is designed to enhance online safety on major platforms.
The focus of the investigation is to determine whether X is following the DSA’s stipulations, which require platforms to implement effective measures to manage and reduce the spread of illegal and harmful content. Should X be found in violation of these rules, it could face penalties of up to 6% of its annual revenue.
The inquiry was initiated following feedback from its oversight team and information from the nonprofit organization HateAid, along with a user complaint about X’s internal complaint processes. Many users have reported difficulties navigating these systems, which hampers their ability to effectively contest moderation decisions.
This investigation comes as the EU ramps up its regulatory scrutiny of large technology firms, pressing for greater accountability and enhanced user safety online. Similar regulatory frameworks have been introduced in other regions, including India, prompting social media platforms to reevaluate their content moderation strategies.
As discussions continue regarding the responsibilities of social media companies in maintaining transparency and integrity, there is hope that these investigations will lead to a more responsible digital landscape. By prioritizing user rights and accountability, platforms are encouraged to create safer online environments, addressing growing public concern over harmful content.