Fiji Airways has been honored with the title of Oceania’s Best Airline Website for 2025 at the prestigious World Travel Tech Awards, in recognition of its dedication to digital innovation and delivering a seamless online experience for customers. The World Travel Tech Awards highlight excellence in travel technology across the aviation, tourism, and hospitality sectors globally.
Fiji Airways triumphed in this category, surpassing notable competitors such as Qantas and Air New Zealand. Kamal Haer, the airline’s chief sales and marketing officer, expressed pride in this accolade, emphasizing the significant advancements made to the Fiji Airways website over the past year. These enhancements have focused on creating a faster, more intuitive, and personalized experience for guests.
Haer, who leads e-commerce initiatives for the airline, noted that these upgrades are part of a broader digital strategy aimed at simplifying travel planning and booking processes for customers. She highlighted the airline’s commitment to keeping the customer at the center of all technological improvements.
Among the recent enhancements are the introduction of a new layer of AI personalization for Fare Price Discovery on fijiairways.com, which offers returning travelers a more tailored booking journey. Additionally, expanded personalization for travelers from key inbound markets now allows for fare options shaped by their behavior and intent. This innovation aims to reduce booking friction and enable travelers to secure the right fare seamlessly.
The recognition from the World Travel Tech Awards comes on the heels of Fiji Airways’ strong digital performance as it continues to broaden its global presence. The airline remains steadfast in its commitment to enhancing every step of the customer journey, both online and in the skies, promising an even more rewarding travel experience for its guests.