Civil servants have received a clear reminder from the Ministry of Civil Service about the importance of following established communication and grievance-handling procedures. In a circular dated December 22, 2025, Acting Permanent Secretary Pita Tagicakirewa emphasized that bypassing these approved channels may lead to disciplinary action.
The circular serves to reinforce the necessity for all civil servants to use the correct administrative hierarchy when addressing employment-related concerns, such as discipline, remuneration, and conditions of service. Employees must raise matters first with their immediate supervisors, subsequently escalating issues through their respective heads of units, departments, and permanent secretaries. If needed, matters can ultimately be directed to the Public Service Commission.
Furthermore, the document warns that circumventing these channels undermines governance structures, accountability, and effective management within the Civil Service, which is why such actions are discouraged. The directive makes it clear that civil servants should not approach ministers directly with grievances, as ministers focus on policy direction and political oversight, making them unsuitable for addressing operational employment matters.
Permanent secretaries are tasked with disseminating the circular, providing staff briefings, and ensuring compliance. The consequences for failing to adhere to these guidelines could result in disciplinary measures, highlighting the Ministry’s commitment to maintaining a structured and effective communication process within the Civil Service. This firm stance is a step towards fostering a more organized and accountable civil service environment, ultimately benefiting all stakeholders involved.