Bank of South Pacific (BSP) is set to invest over $600 million in its ‘Modernisation for Growth’ program aimed at enhancing its services across the Pacific region in the coming years. Mark Robinson, the CEO of BSP Group, outlined the ambitious plans focusing on technology, digital channels, operational resilience, and talent development.
A key feature of this initiative for retail customers is the introduction of a concierge app in bank branches, marking a first for the Pacific region and designed to significantly reduce wait times. Additionally, BSP plans to upgrade existing branches and establish new ones, while also modernizing their digital platforms.
Robinson highlighted the importance of next-generation infrastructure, mentioning the rollout of innovative ATMs, which began in Papua New Guinea. These deposit-taking ATMs have already seen substantial success and will be expanded throughout the Pacific. Automated cash counting machines are also in the pipeline, aimed at streamlining operations for both staff and customers.
Further improvements include upgraded EFTPOS terminals that will facilitate faster payment experiences, which is especially crucial in Fiji, a country that sees a multitude of international visitors. For businesses, BSP has launched a new banking service tailored for small and medium-sized enterprises, which has been performing well and will be introduced more widely across the South Pacific starting this year.
During a recent celebration at the Grand Pacific Hotel in Suva, Robinson praised the bank’s dedicated team of over 700 skilled staff in Fiji, and noted that BSP’s loan portfolio exceeded $3 billion last year. He emphasized that a business’s growth comes not from its size or history, but from its adaptability and willingness to change in response to customer needs and expectations.
Robinson concluded by affirming BSP’s commitment to creating positive change, stating that their mission is to champion prosperity for Fiji and the wider South Pacific region. This investment and modernization strategy reflects a promising future for both the bank and its clientele.