Freezing rain and ice wreaked havoc across Nashville this past Sunday, leaving over 210,000 customers of Nashville Electric Service (NES) without power. In response, repair crews worked diligently throughout the night to restore service. Furthermore, Xfinity users faced significant internet outages, although the company has not provided specific figures regarding the impact on its customers. Those experiencing interruptions in service may qualify for outage credits through Xfinity’s support channels.
The situation is particularly concerning as the outages hindered power and internet access for many residents in Nashville and surrounding areas of Middle Tennessee. With temperatures having plummeted, affected individuals struggled to heat their homes, communicate effectively, and receive emergency updates.
According to NES, the accumulation of ice caused tree branches to bend under the weight, leading to snapped limbs that brought down power lines across the service area. By Sunday evening, NES reported that roughly 210,000 customers remained without electricity, with about 35 distribution circuits impacted significantly.
To expedite the restoration efforts, NES announced that nearly 300 lineworkers would be deployed on Monday, collaborating with crews and contractors who were putting in long shifts ranging from 14 to 16 hours. Other nearby utility companies also reported notable outages, with Tri County Electric experiencing 32,307 outages, CEMC 23,962, MTE 15,282, and CPWS 1,331.
For Xfinity customers, it is important to note that power must be restored both to individual homes and the local network before internet and phone services can be reinstated. The company recommends checking the Xfinity Status Center or app and restarting devices after power is restored.
In regards to outage credits, Xfinity has advised customers to utilize the Xfinity Assistant on the company’s website or app. This tool checks eligibility for bill credits during service outages. Customers can access their accounts, inquire about credits, and receive confirmations or explanations regarding their eligibility status directly through the assistant.
As NES continues its efforts to repair the damage, the restoration of power and internet services remains a top priority. Crews are expected to work around the clock, focusing on clearing vegetation, replacing broken poles, and restoring damaged distribution circuits, reflecting a collective hope for a prompt return to normalcy for Nashville residents.