The Land Transport Authority (LTA) of Fiji is making significant strides towards modernizing its transport services to improve accessibility across the nation. LTA Chair Lui Naisara recently announced that the agency has trained its staff in 25 new functions, including data integration and frontline service delivery, with the goal of enhancing operational efficiency and enriching the customer experience.
Naisara emphasized that more than 90 percent of customer service officers have engaged in live demonstrations and practical training sessions, which have proven beneficial. This extensive training program is part of the LTA’s broader commitment to expanding services for nearly 240,000 registered vehicle owners, 3,000 licensed drivers, and a growing number of e-service users. The authority is dedicated to ensuring effective service delivery for both urban and rural communities.
“We are reaching out to the broader Fijian communities and customers, both locally and abroad,” Naisara said, referring to the relatively small segment of the population that currently owns registered vehicles. The LTA plans to roll out the first of eight new services between 2025 and 2027, marking a pivotal moment in its modernization efforts.
The development and implementation of these new systems have been significantly supported by major vendors from Australia, laying the groundwork for a more efficient transport framework in Fiji. This initiative not only aims to enhance service quality but also showcases the LTA’s commitment to adapting and thriving in an ever-evolving environment, providing hope for a more accessible future for all Fijians.